Privacy Policy

Who we are

We are Indiskills Training which also trades under the name Canalskills.

We currently have 3 websites:

  • https://indiskills.com.
  • https://indiskills.online.
  • https://canalskills.com.

You can contact us as info@indiskills.com for all general inquiries, but please use our data controller contact details for all data protection and privacy (including GDPR) communications.

How we handle your personal information

As a responsible training provider we take the privacy of our customers and their data very seriously.  As such we only collect and keep personal data from our courses which is required in order to provide our training courses. We only keep that data for the mandatory periods required either legally or by course awarding bodies.

If you have expressly agreed that we do so, we may also hold information about you in order to keep in contact with you and provide relevant information you have expressed an interest in.

Our trainers are either first responders or first aiders and from time to time we provide first aid support. This may be either as a result of an incident that happens at a course location or if we are providing first aid support during an event. In such cases it is necessary to record medical information, which may include medical history, for mandatory reporting purposes. This is the only time we record “sensitive” personal information.

How we hold your data

Your data may be held in a number of formats.

On paper

When you attend a course your name is on a number of physical documents. Registers, exam papers etc. These documents are stored in a secure location and destroyed securely when no longer required.

On computer

The information we collect on paper is also scanned and the images of the paper held on computer. This is so we can send course information to awarding bodies electronically and also to provide a more resilient backup of your data than paper can provide.

If you have completed one of our on-line courses we will also keep any data you have provided electronically by emailing, file sharing, uploading or filling in forms, on computer.

We may also hold personal data for accounting purposes when you pay for a course.

Where we hold computer data

Our data is held on individual computers held by our training administration team or in our offices. Data is also held in the “cloud“. The cloud service we use is Dropbox.  This service allows information to be accessed remotely when not in the office, be securely shared between authorised users and affords an amount of data resilience which allows us to retrieve previous versions of data should we need to. Dropbox is a registered organisation in the US/Europe Privacy Shield scheme which denotes that they hold data to a level of security and privacy that is compliant with European data protection requirements.

Where our websites run

Our websites are currently hosted at IXManchester in the United Kindom

We use cookies

We use cookies on our websites in order to make sure we provide you with correct information and that information is passed from page to page as you navigate our site.  We do not retain cookie data but cookies may be retained on your own computer until you close your web browsers.

For more information on how we use cookies please see our cookies policy

How long do we hold your data for?

Awarding bodies such as IOSH, AOFA, RYA etc require us to maintain records relating to courses for a period of 3 years.

Governmental bodies such as HMRC require accounting data to be held for a period of at least six years after the end of the accounting period or tax year.

As such we securely dispose of non-accounting personal data at the end of 3 years and accounting data at the end of 7 years.

Who do we share your data with

Your data may be shared with awarding bodies, organisations that we are carrying out training in partnership with, event organisers, our accountants and computing service providers.  In all cases we take reasonable care to:

  1. Only share data that is absolutely required to be shared in order to fulfil our responsibilities to partners and customers.
  2. Ensure that the bodies we share data with are themselves compliant with European Data Protection requirements (GDPR).

We never share your data with other third parties and certainly would never sell your data to a third party.

Subject Access Requests

You can contact us to ask what personal information we hold about you or to correct any personal information you think we hold that may be incorrect.

If you file a subject access request, we may require proof of identity from you to verify that you are who you say you are. This information will be retained only for as long as it takes to respond to the subject access request and will be promptly deleted.

Once positively identified we will provoide

  • confirmation that you are processing your personal data;
  • a copy of your personal data*; and
  • other supplementary information – which may be in the form of this privacy policy.

*In some cases the we may hold information about you that is subject to security restrictions.  For example, we are unable to release exam papers as they may compromise the security of future exams. In such a case we will release whatever information we are able to.  For example, this may be a redacted exam paper or just confirmation that you sat the exam and your final score.

We will respond to a subject access request within a period of one month.

To submit a subject access request please email datacontroller@indiskills.com with the subject line “subject access request” and your details.

Alternatively you can send your request to our data controller contact details 

Please note that we may make a charge for the administrative costs of complying with the request, if we believe a request is manifestly unfounded or excessive.

If you request further copies of your data following a request we will also make an administration charge.,

Contacting You

From time to time we may want to contact you.

In general we will seek your specific agreement to be contacted.

There are some circumstances however, where we will contact you without explicit consent.

  • If we need to contact you about a course that you either attended or are booked to attend, we will do so without any further consent where such contact is required to fulfil a contractual agreement between you and ourselves.
  • If we believe your contact details are via a business address.

In all cases where we contact you by email as part of a general mailing, we will provide you with a simple mechanism to unsubscribe from such mailings. Alternatively send a request to our data controller contact details.

Definitions

What is Sensitive Personal Data?

Sensitive personal data is defined as and information concerning an individual’s:

  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union membership
  • Health data
  • ex life or sexual orientation
  • Past or spent convictions

See the ICO page on special category data for more information

What is the cloud?

The cloud is a term that is often used instead of the internet.  In the case of holding data there are a number of organisations that provide the ability to securely hold data on behalf of customers and allow the sharing of that data between authorised users.

Contacting us about privacy/security/data protection

You can email:

datacontroller@indiskills.com

You can write to:

The Data Controller
Indiskills Training
16 Callander Court
Cumbernauld
G68 0BU

You can call:

07792 159701